FAQs

Regular maintenance is important in ensuring the continued performance of your air conditioning unit. Air filters and outdoor coils will typically need regular cleaning. (Check out at our website for DIY video)

Checking for any problems or potential problems and adjusting for Peak efficiency.

The benefits include the following:

  • Provide maximum efficiency, which brings down energy costs
  • Prolongs the lifespan of the equipment
  • Discover potential problems and fix them promptly
  • Reduces the chance of a breakdown that might happen at night or on weekends

It is recommended that every air conditioner should be serviced 1 to 2 times per year. This will not only keep your Air Con system running at peak performance, but it will extend your Air Con unit lifespan in the long run.

To service an Air Conditioner on monthly, quarterly, or yearly maintenance is a RIGHT thing to do. With the proper maintaining of your unit will SAVE on your energy bills as well as help your system to perform at peak efficiency. Also, your Air Conditioner unit will last longer and prevent the expenditure on replacement.

At least once a year. If environment is bad such as, haze, expose to industry area, then it should be chemical cleaned more frequently subject to conditions.

A normal air conditioner will have water condensate in the indoor fan coil and discharge through a drain pipe. Water will start to leak when pipe is clogged.

  • Not cooling fast
  • No good air flow
  • Dust comes out of the air blower
  • Strange odor
  • Water is leaking
  • Unusual high energy bills

This means that it is time to check your home or office air conditioning system.  It would be safer to call an Air Conditioner specialist as soon as you find out that something is not right and not to delay. It might get to a larger problem that may cause you more money to repair.

  • To clean the air filter every month or as often as it requires.
  • Find an Air Conditioner specialist to perform an annual tune-up to keep your unit running efficiently.
  • Air Conditioner system with more than 10 years old will waste money each month.
  • No need to dismantle the indoor coil
  • Minimum messiness and dust
  • Environment friendly due to SmartService unique technical technique
  • 30 days workmanship guaranteed
  • Time saving – a lot more shorter cleaning time
  • Lower water and electrical consumption means energy and cost savings
  • Wall mounted type: 45 minutes
  • Ceiling cassette type: 1 hour
Our service warranty is 30 days. This is based on workmanship warranty only and do not include any parts. However, for any defect pertaining to the compressor and if it is still guaranteed by the manufacturer. If you require TAION to assist you to claim the compressor unit on your behalf. We can do it for you as well.

The first step is to call our customer service to report the issue, we will send a team to check and ascertain the cause.

SmartService

  • Is an eco-friendly, non-smelly chemical.
  • Most home users perform this service once or twice a year, depending on the extent of use and the surroundings.
  • Cleanses all the parts in the cooling coil.
  • Effective in solving air cond problems such as foul smell, air cond not cold, air cond noisy and water leaking.
  • Eco-friendly chemical servicing is used where the Air Conditioning system has been in operation for a long time without proper maintenance.

HydroService

  • Only water used for cleaning.
  • Most residential users do this monthly or quarterly, depending on the extent of use and the surroundings.
  • Cleans only certain reachable parts and areas of the cooling coil
  • Not so efficient in resolving air cond problems caused by a very dirty cooling coil that is clogged with dirt, dust, and stains.
  • If you have any problem when making payment with your credit or debit card, please call PayPal customer service at 03-7723 7155 for further assistance.